A useful PowerPoint to present a session on Managing Conflict with Service Users, particularly for organisations where there service users may be volatile for any reason. Copyright free so you can add your own logo to this presentation.
What is challenging behaviour?
Why challenging behaviour occurs
Personal reactions, fight, flight, freeze
Different types of aggression
Recognising behaviour changes
12 danger signs that can precede an attack
CARMA model explained
Written by Sandy Leong Delivered to your inbox.