How to...Be an Effective Receptionist PowerPoint

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How to be..an Effective Receptionist is a 3-hour training session for receptionists (paid or unpaid) and it covers:
   - the role of the receptionist
   - how to make a good first impression
   - how to use questions effectively to identify the needs of the visitor
   - how to juggle tasks effectively
   - how to handle difficult customers

It is a PowerPoint presentation with comprehensive trainers notes, exercises and handouts
It also comes with the In-Tray exercise - Prioritising for Administrative Staff and Receptionist.

Written by Sandy Leong   Delivered to your inbox.