How to be..an Effective Receptionist is a 3-hour training session for receptionists (paid or unpaid) and it covers:
- the role of the receptionist
- how to make a good first impression
- how to use questions effectively to identify the needs of the visitor
- how to juggle tasks effectively
- how to handle difficult customers
It is a PowerPoint presentation (13 slides) with comprehensive trainers notes, exercises and handouts
It also comes with the In-Tray exercise - Prioritising for Administrative Staff and Receptionist.
Written by Sandy Leong Delivered to your inbox.
- the role of the receptionist
- how to make a good first impression
- how to use questions effectively to identify the needs of the visitor
- how to juggle tasks effectively
- how to handle difficult customers
It is a PowerPoint presentation (13 slides) with comprehensive trainers notes, exercises and handouts
It also comes with the In-Tray exercise - Prioritising for Administrative Staff and Receptionist.
Written by Sandy Leong Delivered to your inbox.