This exercise is for use when covering the subject of handling difficult participants or the difficult behaviour of participants on training courses.
It is for particular use to promote discussion on courses aimed at training trainers.
The pack contains a set of the exercise cards to be used to stimulate structured discussion on how to deal with any ''difficult'' participants they may encounter when running training courses.
Contains: A card exercise, handouts to be copied for each participant and instructions on how to use the exercise.
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