This manual contains everything to run a half-day session to introduce the skill of listening. It contains comprehensive trainer's notes; exercises; handouts and a powerpoint presentation.
- what effective listening is
- how good are we at listening
- skills for effective listening
- developing appropriate responses
- a listening model
The exercises include: a set of Opinion Cards to promote discussion on what listening is and what it isn't; listening scenarios for practising listening and responding; scenarios to practice appropriate responses in a variety of different situations.
Handouts cover: what is listening? 10 guidelines for responding; and skills for effective listening.
Written by Sandy Leong Delivered to your inbox