Developing Listening Skills

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This manual contains everything to run a half-day session to introduce the skill of listening. It contains comprehensive trainer's notes; exercises; handouts and a powerpoint presentation.

Covering:

  • what effective listening is
  • how good are we at listening
  • skills for effective listening
  • developing appropriate responses
  • a listening model

The exercises include: a set of Opinion Cards to promote discussion on what listening is and what it isn't; listening scenarios for practising listening and responding; scenarios to practice appropriate responses in a variety of different situations.
Handouts cover: what is listening? 10 guidelines for responding; and skills for effective listening.

Written by Sandy Leong    Delivered to your inbox