Customer Service

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  • Regular price £32.00

This training manual contains comprehensive trainer's notes, exercises, handouts and a PowerPoint presentation. 
   - the importance of customer care
   - identifying how to achieve excellent customer service
   - identifying what customers really want
   - how to win customers and keep them
   - dealing with customers on the telephone
   - dealing with customer complaints
   - dealing with difficult customers

(28 pages)
(11 PowerPoint slides)

Written by Sandy Leong   Delivered to your inbox