This training manual contains comprehensive trainer's notes, exercises, handouts and a PowerPoint presentation.
Covers:
- the importance of customer care
- identifying how to achieve excellent customer service
- identifying what customers really want
- how to win customers and keep them
- dealing with customers on the telephone
- dealing with customer complaints
- dealing with difficult customers
(28 pages)
(11 PowerPoint slides)
Written by Sandy Leong Delivered to your inbox