What's in the pack:
A set of trainers’ notes can be found at the end of the pack.
This workshop works best as an in-house programme.
This comprehensive training event can be run over one or ideally two days.
It covers all aspects of customer care in a fun but meaningful way.
The training is designed to help delegates handle difficult customers and situations and to make the most of every customer contact.
The course will give them the skills to develop customer loyalty and will teach delegates how to take care of themselves and feel confident in any customer situation.
What makes a great customer service provider?
Communication: what are you saying?
Are you listening to me?
How to use your influencing skills
How to communicate assertively
Handling aggressive people
Customer service- a team building simulation
10 easy steps to assertiveness
Setting service standards
Team build customer care exercise
Clear graphics, support all key learning points
Written by Caroline Hinkes Easy Training Manuals
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