Complete Customer Service

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  • Regular price £125.00


What's in the pack:

A set of trainers’ notes can be found at the end of the pack.

This workshop works best as an in-house programme.

This comprehensive training event can be run over one or ideally two days.

It covers all aspects of customer care in a fun but meaningful way.

The training is designed to help delegates handle difficult customers and situations and to make the most of every customer contact.

The course will give them the skills to develop customer loyalty and will teach delegates how to take care of themselves and feel confident in any customer situation.

60 pages

Covers: 
What makes a great customer service provider? 
Communication: what are you saying? 
Are you listening to me? 
How to use your influencing skills 
How to communicate assertively 
Handling aggressive people  
Customer service- a team building simulation 
10 easy steps to assertiveness 
Setting service standards 
Skills practice
Team build customer care exercise
Self-assessment questionnaires
Clear graphics, support all key learning points

Written by Caroline Hinkes Easy Training Manuals

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