This session on closing the sale focuses on how you can influence the customer to make a buying decision. Many people are afraid of 'closing the sale' because they feel it is about forcing customers into something they don't want. This is not true - closing the sale is simply about prompting the customer to take the next step. This Power Hour focuses on the skills and techniques needed to help you conclude the sales discussion and agree a sale that is right for your customer.
By the end of the Power Hour you will be able to:
- describe common 'blocks' to closing the sale
- identify and use positive closing behaviours and language
- practice a range of closing techniques to find the one(s) that work best for you
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