Basic Telephone Counselling Skills - Background Information Pack

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This information pack is designed to back up your training programme without you having to do the hard work of writing handouts. It can also be used as content from which to develop your training programme.
This pack is aimed at trainers who wish to run courses to train staff or volunteers whose job it would be to work on a telephone helpline.
- principles of a telephone helpline service
- communication model
- definitions of counselling
- skills for effective listening
- skills for effective responding
- setting time boundaries
- confidentiality

19 pages 

Written by Sandy Leong    Delivered to you inbox