This session on handling complaints aims to help people to understand what makes people complain, and how they want to be treated. It provides some ideas about how to handle complaints effectively.
By the end of the session delegates will be able to :
describe why people complain
describe what they want as a result of complaining
use a 7 step approach to handling complaints to bring positive results
suggest practical things they can do to follow up complaints
Written by PowerHour Delivered to your inbox.