What's in the pack?:
The pack includes: Delegate workbook, Trainer's notes and PowerPoint slides.
People who want to promote good working relationships and communication by developing a straightforward and confident approach that gets the best from people at work including: staff they manage, colleagues, managers, and customers.
To introduce participants to a confident and effective approach that enables people to develop productive working relationships and to negotiate and manage realistic solutions to issues and problems at work.
Summary of Course Content:
What is aggression?
Effects of these types of behaviours
Developing strategies to increase personal effectiveness
Making and refusing requests
Disagreeing and stating your views
Giving and receiving praise
Giving and receiving criticism
Recognising influences and factors which affect and inhibit behaviour
Delegate workbook 19 pages
Trainer’s notes 5 pages and 13 PowerPoint slides included
Aims/ objectives and desired outcomes
What is assertiveness?
Key ingredients and behaviours
Rights and responsibilities
Innovative group exercises, syndicate work and discussions
End of morning learning review
Exploring different assertiveness techniques
Written Caroline Hinkes, Easy Training Manuals
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