Even in today's high-tech world the telephone is still a vital business communication tool. More and more conversations take place on the move, on the back of emails and texts or are handled by anyone in a team in a contact centre, rather then a single point of contact. This makes it easy to use he telephone badly.
This 60 minute session on communicating on the telephone explores how we can make sure that all our telephone conversations are constructive.
By the end of this session delegates will be able to:
open or answer a call professionally
structure a call to retain control
make sure a call achieves its' objectives
close and follow up a call effectively
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